TERMS & CONDITIONS
Last updated: February 2026
Welcome to Convergent Radio. These Terms & Conditions (“Terms”) govern your access to and use of the Convergent Radio website, products, and services, including the sale, rental, consultation, and support of two-way radio and Push-to-Talk over Cellular (PoC) solutions. By accessing or using our website or services, you agree to be bound by these Terms.
If you do not agree with any part of these Terms, please do not use our website or services.
Use of Website
You agree to use this website for lawful purposes only and in a manner that does not violate any applicable laws or regulations. You must not misuse the website, interfere with its operation, or attempt to gain unauthorized access to any part of the site or related systems.
Products and Services
Convergent Radio provides communication equipment and services, including but not limited to:
- Two-way radios and accessories
- Push-to-Talk over Cellular (PoC) solutions
- Equipment sales and rentals
- Consulting, setup, and support services
All product descriptions, pricing, and availability are subject to change without notice. We reserve the right to modify or discontinue any product or service at any time.
Orders and Payments
All orders are subject to acceptance and availability. Prices are listed in Canadian dollars unless otherwise stated. Payment must be received in full before an order is processed or shipped, unless otherwise agreed in writing.
We reserve the right to refuse or cancel any order for any reason, including pricing errors, suspected fraud, or product availability issues.
Shipping and Delivery
Shipping methods, costs, and estimated delivery times are outlined on our Shipping Policy page. Delivery times are estimates only and are not guaranteed. Convergent Radio is not responsible for delays caused by carriers, weather, or other circumstances beyond our control.
Returns and Refunds
Returns, refunds, and exchanges are governed by our Return & Refund Policy. Please review that page for full details regarding eligibility, timelines, and procedures.
Rentals
Rental equipment remains the property of Convergent Radio unless otherwise stated. Customers are responsible for the proper use, care, and return of rented equipment in accordance with agreed rental terms. Additional charges may apply for loss, damage, or late returns.
Limitation of Liability
To the fullest extent permitted by Canadian law, Convergent Radio shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.
Our total liability for any claim related to a product or service shall not exceed the amount paid for that product or service.
Intellectual Property
All content on this website, including text, images, logos, graphics, and design elements, is the property of Convergent Radio or its licensors and is protected by Canadian and international intellectual property laws. You may not reproduce, distribute, or use any content without prior written permission.
Privacy
Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information in accordance with Canadian privacy laws, including PIPEDA.
Changes to These Terms
We may update these Terms from time to time to reflect changes in our business practices or legal requirements. Any updates will be posted on this page with a revised effective date. Continued use of our website or services after changes are posted constitutes acceptance of the updated Terms.
Governing Law
These Terms are governed by and interpreted in accordance with the laws of the Province of Alberta and the laws of Canada applicable therein.
Business Information
Business Name: Convergent Radio
Address: 10008 103 Ave, Grande Prairie, AB T8V 1B8, Canada
Email: info@convergentradio.com
Phone: +1 (780) 833-1100