Privacy Policy
Last updated: Dec 5, 2025
Convergent Radio ("we", "us", "our") operates the website convergentradio.com and related services, including sales, rentals, consulting, and support for two‑way radio and Push‑to‑Talk over Cellular (PoC) solutions. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us online or offline.
We are committed to protecting your privacy and handling personal information in a responsible and transparent manner, in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
Personal Information We Collect
We collect personal information that you voluntarily provide to us, as well as information that is collected automatically when you interact with our website or services.
Information you provide directly may include:
- Name, company name, and job title
- Email address, phone number, and mailing address
- Billing and shipping information
- Account login details, if applicable
- Communications with us, including emails, contact forms, support requests, and phone calls
- Information related to purchases, rentals, service inquiries, or consultations
Information collected automatically may include:
- IP address and general location data
- Browser type, device information, and operating system
- Pages visited, referring URLs, and interaction data
- Cookies and similar tracking technologies
How We Use Your Personal Information
We use personal information for legitimate business purposes, including:
- To provide, operate, and improve our products and services
- To process orders, rentals, payments, and deliveries
- To communicate with you about inquiries, quotes, support, or transactions
- To manage customer relationships and accounts
- To send service‑related messages, updates, and administrative communications
- To provide marketing or promotional communications, where permitted by law
- To analyze website usage and improve user experience
- To comply with legal, regulatory, and contractual obligations
Sharing Your Personal Information
We do not sell your personal information.
We may share personal information with third parties only as necessary to operate our business, including:
- Payment processors and financial institutions
- Shipping and logistics providers
- Technology service providers (website hosting, CRM, ERP, email, analytics)
- Professional advisors such as accountants, legal counsel, or insurers
- Regulatory authorities or law enforcement when required by law
All third parties are required to protect your information and use it only for the purposes for which it was disclosed.
Behavioral Advertising
We may use cookies, pixels, and similar technologies to understand how visitors interact with our website and to deliver relevant advertising.
This may include:
- Analytics tools such as Google Analytics
- Advertising platforms such as Google Ads or social media advertising tools
You can opt out of certain targeted advertising by adjusting your browser settings or using opt‑out tools provided by advertising platforms. Please note that disabling cookies may affect website functionality.
Social Media
If you interact with us through social media platforms, including Facebook, Instagram, LinkedIn, or others, your interactions are subject to the privacy policies of those platforms.
We may collect information that you choose to share with us through social media, such as comments, messages, or public profile information, and use it to respond to inquiries, provide support, or engage in marketing activities.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:
- Providing products and services
- Meeting legal, accounting, and regulatory requirements
- Resolving disputes and enforcing agreements
When personal information is no longer required, it is securely deleted or anonymized.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services.
Any changes will be posted on this page with an updated effective date. Continued use of our website or services after changes are posted constitutes acceptance of the revised policy.
Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, please contact us:
Convergent Radio
Grande Prairie, Alberta, Canada
Email: info@convergentradio.com
Phone: 780 833 1100
You may also request access to, correction of, or deletion of your personal information, subject to applicable legal requirements.
This Privacy Policy applies to all interactions with Convergent Radio, including our website, in‑store visits, rentals, sales, and consulting services.