Terms and Conditions
Welcome to Convergent Radio (“we,” “our,” or “us”). By accessing or using our website, products, or services, you agree to comply with and be bound by these Terms and Conditions (“Terms”). Please read them carefully before using our website or purchasing our products.
If you do not agree to these Terms, you must not use our website or services.
1. Company Information
Convergent Radio
Located in Grande Prairie, Alberta, Canada
Phone: 7808331100
Email: info@convergentradio.com
Website: https://www.convergentradio.ca
2. Acceptance of Terms
By using this website or purchasing any products or services from us, you acknowledge that you have read, understood, and agree to be bound by these Terms. We may update these Terms from time to time, and your continued use constitutes acceptance of any changes.
3. Eligibility
To use our website or make purchases, you must be:
- At least 18 years old (or the age of majority in your province or territory).
- Able to enter into legally binding contracts.
- Using our website for legitimate business or personal purposes only.
4. Products and Services
Convergent Radio provides:
- Push-to-Talk over Cellular (PoC) radios and communication devices
- Accessories, chargers, and parts
- Rental and subscription-based communication services
- Software (such as sndrcv app access) and configuration support
- Technical support and consulting
We reserve the right to modify or discontinue any product, service, or pricing without notice.
5. Orders and Payments
All prices are listed in Canadian Dollars (CAD) and are subject to applicable GST/HST.
We accept payment by major credit cards, debit, and approved business accounts through our secure payment gateway (Stripe).
We reserve the right to:
- Refuse any order suspected of fraud or misuse
- Cancel or limit quantities purchased per person, per business, or per order
- Modify pricing errors or inaccuracies even after an order has been placed
6. Shipping and Delivery
We ship using multiple carriers including Canada Post, Purolator, UPS, FedEx, and ICS.
Delivery times vary depending on location and product availability.
We are not liable for delays caused by carriers, customs, weather, or force majeure events. Risk of loss transfers to you upon delivery to the carrier.
For detailed shipping information, see our Shipping Policy.
7. Returns and Refunds
Returns are accepted within 15 days of delivery for unopened, unused products in original packaging.
Custom-configured radios, software-activated licenses, and subscription services are non-refundable once activated.
To initiate a return, contact us at info@convergentradio.com with your order number.
All approved returns may be subject to a restocking fee.
8. Rental Terms (if applicable)
Rental radios and accessories remain the property of Convergent Radio.
The renter is responsible for any loss, theft, or damage beyond normal wear and tear.
Late returns will be billed at the daily rental rate until returned.
All rentals require a valid ID and credit card on file.
9. Subscriptions and Software Access
Some products and services, including sndrcv app access and PoC radio service, require active monthly or annual subscriptions.
You agree to:
- Maintain an active subscription for continued service
- Pay subscription fees in advance unless otherwise stated
- Cancel at least 7 days before the next billing cycle to avoid renewal
Service interruptions due to non-payment may result in deactivation without notice.
10. Warranty
All new radios come with a one-year manufacturer’s warranty covering defects in materials or workmanship.
Warranty does not cover:
- Physical damage, misuse, or unauthorized repairs
- Battery wear from normal use
- Software configuration errors caused by third-party apps or users
Extended warranties may be available for select devices.
11. Limitation of Liability
To the fullest extent permitted by law, Convergent Radio, its owners, employees, or affiliates shall not be liable for:
- Indirect, incidental, or consequential damages
- Loss of profits, data, or business interruption
- Damages resulting from misuse or inability to use our products or services
Our total liability shall not exceed the purchase price of the product or service in question.
12. Intellectual Property
All content on this website, including logos, text, images, and product information, is owned by Convergent Radio or its licensors.
You may not reproduce, distribute, modify, or republish any material without written consent.
13. Privacy
Your privacy is important to us.
Please review our Privacy Policy to understand how we collect, use, and protect your information.
14. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the content, policies, or practices of those external sites.
15. User Accounts
If you create an account on our website, you are responsible for maintaining its confidentiality and all activity under your account.
We reserve the right to suspend or terminate any account suspected of misuse or fraud.
16. Termination
We may suspend or terminate your access to our website or services at any time, for any reason, without notice.
17. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Province of Alberta, and the applicable laws of Canada.
Any disputes shall be resolved in the courts of Grande Prairie, Alberta.
18. Force Majeure
We are not responsible for any delay or failure caused by events beyond our reasonable control, including but not limited to natural disasters, power outages, labor disputes, or internet disruptions.
19. Contact Information
For questions about these Terms, contact us:
Convergent Radio
Email: info@convergentradio.com
Phone: 780 833 1100
Address: 10008 103 Avenue, Grande Prairie, AB T8V 1B8