Convergent Radio Return Policy
At Convergent Radio, we want you to be confident in your purchase. We offer a clear and transparent 30-day return and exchange policy in accordance with Canadian consumer standards.
Returns
- Returns are accepted for both defective and non-defective products.
- Return requests must be made within 30 days of the delivery date.
- Products must be new, unused, and returned in the original packaging, including all manuals and accessories.
- Returns can be made by post or in store.
- Customers are responsible for return shipping costs.
- No restocking fees are charged.
Order Inspection
- Please inspect your order immediately upon delivery.
- If your item is defective, damaged, or incorrect, contact us as soon as possible.
- All returned products are inspected upon receipt before approval.
Refunds
- Approved refunds are issued to the original payment method.
- Refunds are processed within 3 business days after approval.
- The time for funds to appear may vary depending on your payment provider.
Exchanges
- Exchanges are accepted within 30 days of delivery.
- If exchanging for an item of higher value, the price difference will be charged.
- If exchanging for an item of lower value, the difference will be refunded.
Non-Returnable Items
- Software, activation codes, and SIM cards are non-returnable once activated.
- Items damaged due to misuse, neglect, or unauthorized modification are not eligible for return.
How to Start a Return
- Contact us within 30 days of delivery at info@convergentradio.com or call +1 (780) 833-1100.
- Provide your order number and the reason for the return or exchange.
- We will send return instructions and authorization details if required.
- Ship or return the product according to the instructions provided.
Return Address:
10008 103 Avenue Grande Prairie, Alberta T8V 1B8 Canada
Contact Information
If you have questions about this policy or your return, please contact us:
Convergent Radio
10008 103 Avenue Grande Prairie, Alberta T8V 1B8 Canada
Email:
info@convergentradio.com
Phone:
+1 (780) 833-1100
Convergent Radio Return Policy
At Convergent Radio, we want you to be confident in your purchase. We offer a clear and transparent 30-day return and exchange policy in accordance with Canadian consumer standards.
Returns
- Returns are accepted for both defective and non-defective products.
- Return requests must be made within 30 days of the delivery date.
- Products must be new, unused, and returned in the original packaging, including all manuals and accessories.
- Returns can be made by post or in store.
- Customers are responsible for return shipping costs.
- No restocking fees are charged.
Order Inspection
- Please inspect your order immediately upon delivery.
- If your item is defective, damaged, or incorrect, contact us as soon as possible.
- All returned products are inspected upon receipt before approval.
Refunds
- Approved refunds are issued to the original payment method.
- Refunds are processed within 3 business days after approval.
- The time for funds to appear may vary depending on your payment provider.
Exchanges
- Exchanges are accepted within 30 days of delivery.
- If exchanging for an item of higher value, the price difference will be charged.
- If exchanging for an item of lower value, the difference will be refunded.
Non-Returnable Items
- Software, activation codes, and SIM cards are non-returnable once activated.
- Items damaged due to misuse, neglect, or unauthorized modification are not eligible for return.
How to Start a Return
- Contact us within 30 days of delivery at info@convergentradio.com or call +1 (780) 833-1100.
- Provide your order number and the reason for the return or exchange.
- We will send return instructions and authorization details if required.
- Ship or return the product according to the instructions provided.
Return Address:
10008 103 Avenue Grande Prairie, Alberta T8V 1B8 Canada
Contact Information
If you have questions about this policy or your return, please contact us:
Convergent Radio
10008 103 Avenue Grande Prairie, Alberta T8V 1B8 Canada
Email:
info@convergentradio.com
Phone:
+1 (780) 833-1100